Farosh takes strong measures and protocols to ensure that the buyers always receive what is being advertised on the website. However, if buyers find the order different than what they expected, they can request Farosh to return or refund the order under the terms and conditions of the 7-day policy plan.

Order Opening Video: It is a must to record an unboxing video upon the arrival of the product. If the product is scheduled for a return, the buyer must ensure that the product’s in an accurate condition

 

Electronic Products: Recording an unboxing video is a must as the non-branded electronic products come with a warranty only and such proof will help Farosh to confirm the eligibility for the return or refund of a product.

Returns & Refunds Policy Per category

Category

Returns & Exceptions

Computers & Gaming

Laptops, Desktop, Printers & Scanners, Gaming Console & Accessories

Refund eligible within 7 days.

 

Refunds and returns are not eligible due to a change of mind.

 

 If you receive a product in defected or damaged condition, an unboxing video should be provided to Farosh to ensure the product is eligible for a refund. Secondly, a refund will be issued only if the same product is not available from the same seller.

Computer Accessories

Refund eligible within 7 days.

 

Refunds and returns are not eligible due to a change of mind.

 

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Phones & Tablets

Smart Phones, Feature Phones, Tablets, Earphones & Headsets

Refund eligible within 7 days.

 

Refunds and returns are not eligible due to a change of mind.

 

 Farosh takes strong measures and protocols to ensure that the buyers always receive what is being advertised on the website. However, if buyers find the order different than what they expected, they can request Farosh to return or refund the order under the terms and conditions of the 7-day policy plan.

Order Opening:

Must make an unboxing video of your order and make sure the product is delivered in perfect working condition. Send that video to the Farosh team, otherwise, your complaint will not be acceptable.

Order Unboxing Video: It is a must to record an unboxing video upon the arrival of the product. If the product is scheduled for a return, the buyer must ensure that the product’s in an accurate condition. 

Electric & Electronic Products:

Recording an unboxing video is a must as the non-branded electronic products come with a warranty only and such proof will help Farosh to confirm the eligibility for the return or refund of a product

 

 

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Mobile & Tablet Accessories

Refund eligible within 7 days.

 

Refunds and returns are not eligible due to a change of mind.

 

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

TVs, Audios & Cameras

LED , LCD & SMART TVs, AUDIO & VIDEO, Cameras

Refund eligible within 7 days.

 

Refunds and returns are not eligible due to a change of mind.

 

 If you receive a product in defected or damaged condition, an unboxing video should be provided to Farosh to ensure the product is eligible for a refund. Secondly, a refund will be issued only if the same product is not available from the same seller.

Accessories

Refund eligible within 7 days.

 

Refunds and returns are not eligible due to a change of mind.

 

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

   

Kitchen & Appliances

Small Appliances, Large Appliances, Kitchen Accessories

Refund eligible within 7 days.

 

Refunds and returns are not eligible due to a change of mind.

 

 If you receive a product in defected or damaged condition, an unboxing video should be provided to Farosh to ensure the product is eligible for a refund. Secondly, a refund will be issued only if the same product is not available from the same seller.

 

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Beauty & Health

Makeup, Skin Care, Hair Care, Fragrances, Health, Bath & Body

Non-returnable

Women Fashion

Women's Clothing, Women's Sleepwear & Lingeries, Women's Shoes

Refund eligible within 7 days.

 

Custom-made items, women's intimate apparel, and men's innerwear cannot be returned.

Women's Accessories

Refund eligible within 7 days.

 

Refunds and returns are not eligible due to a change of mind.

 

 If you receive a product in defected or damaged condition, an unboxing video should be provided to Farosh to ensure the product is eligible for a refund. Secondly, a refund will be issued only if the same product is not available from the same seller.

Men Fashion

Men's CLOTHING, Men's Sleepwear & Innerwear, Men's Shoes

Refund eligible within 7 days.

 

Custom-made items, women's intimate apparel, and men's innerwear cannot be returned.

Men's Accessories

Refund eligible within 7 days.

 

Refunds and returns are not eligible due to a change of mind.

 

 If you receive a product in defected or damaged condition, an unboxing video should be provided to Farosh to ensure the product is eligible for a refund. Secondly, a refund will be issued only if the same product is not available from the same seller.

Toys & Kids

Boy Fashion, Girl Fashion

Refund eligible within 7 days.

TOYS & Games, Kids Accessories

Refund eligible within 7 days.

 

Refunds and returns are not eligible due to a change of mind.

 

Toy vehicles are not eligible for a refund

Home & Living

Bedding, Bath, Home Décor

Refund eligible within 7 days.

 

Custom-made items can't be returned.

Furniture, Light

Refund eligible within 7 days.

 

Refunds and returns are not eligible due to a change of mind.

 

 If you receive a product in defected or damaged condition, an unboxing video should be provided to Farosh to ensure the product is eligible for a refund. Secondly, a refund will be issued only if the same product is not available from the same seller.

 

Refund eligible within 7 days.

 

Refunds and returns are not eligible due to a change of mind.

Sports & Fitness

Cricket, Football, Hockey, Indoor Sports

Refund eligible within 7 days.

 

Refunds and returns are not eligible due to a change of mind.

Exercise & Fitness, Sports Accessories

Refund eligible within 7 days.

 

Refunds and returns are not eligible due to a change of mind.

 

 If you receive a product in defected or damaged condition, an unboxing video should be provided to Farosh to ensure the product is eligible for a refund. Secondly, a refund will be issued only if the same product is not available from the same seller.

 

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Automobiles & Toolkits

Bike, Car, Tools & Hardware

Refund eligible within 7 days.

 

Refunds and returns are not eligible due to a change of mind.

School & Stationery

Books & Magazine, Stationary, School Uniform, School Supplies

Refund eligible within 7 days.

 

Refunds and returns are not eligible due to a change of mind.

Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The period required to complete a refund depends on the refund method you have selected. The expected processing time mentioned below is after we have received your product (2-3 working days) and it has undergone quality control (1-2 working days).

 

Payment Method

Refund Option

Refund Time

Cash on Delivery (COD)

Bank Deposit/Jazz Cash/Easy Paisa

4-5 working days

Modes of Refund

Bank Deposit

The bank account details provided must be correct and the account must be active and should hold some balance. Do not provide account details of Basic Bank Account (BBA), National Bank, and Khyber bank as refunds cannot be processed for these options.

Deduct Bank charges a fee from your amount when transferring your amount.

Jazz Cash

The Jazz Cash account Number and Account holder name provided must be correct and the account must be active and should hold some balance.

Deduct the Jazz Cash transfer fee when refunding the amount in your account.

Easy Paisa

The Easy Paisa account Number and Account holder name provided must be correct and the account must be active and should hold some balance.

Deduct the Easy Paisa transfer fee when refunding the amount in your account.

 

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