Farosh's logistics partners are Leopards and Postex, and they are responsible for delivering orders securely and in a timely manner. Upon placing an order, the buyer receives a confirmation call, email/WhatsApp along with the order and tracking number. Customers can easily track their orders through tracking numbers. The status of an order is listed in any of six categories: Processing, Confirmed, Ready to ship, Shipped, Delivered, or Rejected. Initially, when you place an order, its status is set to Processing.

In the processing status, our support team calls/WhatsApp buyers with complete order details. If the Buyer confirms the order details then our team marks the order as confirmed. after confirmation of orders sellers generate bookings and make ready parcels for shipping. As booking is generated order status automatically updates to Ready to ship. When your order is dispatched from Farosh, the status is updated to Shipped and you may receive a WhatsApp message with the tracking number so buyers can easily track their orders. When you receive the order, the status is changed to “Delivered”. In cases, where you are unreachable at the provided address, Farosh will try two more reattempts after following up with buyers and couriers. If the still order does not deliver after 3 reattempts then our logistic partner marks the order as rejected and returns it to its origin.

Buyers are advised not to receive the parcel if the seal is opened or damaged. Also, we do not grant to open the order before making the payment to the Logistics Officer. This rule strictly applies to all "Cash on Delivery" Orders. In case you find any issue with the products received, you can contact our Customer Support team at [email protected] or 0309-4626773.